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What is a Refurb?

    A refurb or a refurbished product is an item that ranges from minor malfunctions that is sent back to the manufacturer for repairs to customer returns for little things such as buying an item with the wrong color. Once that item is opened one time it can no longer be listed as new and is sold at a discount. Why waste money on a new item when you can buy a refurb for the same quality and save money?

Refurbished items are processed by one or more third-parties to test and restore their condition. The goal is to restore the product to a standard as close to its original condition as possible.

A-B-C grading scale
If a refurbished item has been graded on the typical scale, one can safely assume it’s in full working condition. The A-B-C scale simply refers to its appearance:
A: Appearance is close to new
B: Appearance may show very slight signs of wear
C: Scratched or bearing some other cosmetic imperfection

A Factory Refurbished product has been refurbished by the actual manufacturer.
Refurbished describes items that are refurbished by a 3rd party company that specializes in repair of those devices. A 3rd party uses their own standards of refurbishment and quality control. Because this process operates outside of the original manufacturer, manuals and software are typically not included. These are usually available for download from the manufacturer’s web site. 
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